Support

One by One Support

Last updated: September 24, 2026

One by One is an iPhone and Apple Watch app that helps turn a stuck moment or short input into a small Begin flow users can start immediately. AI-backed Begin generation and step adjustment may use remote AI processing to provide app functionality.

Request Help

To report a problem or ask for help, email support@one-by.one.

Please do not include passwords or full payment card numbers in your email.

Helpful Details to Include

Device model and iOS or watchOS version
App version and build number
The screen where the issue occurred
What you tried to do and what actually happened
Whether the issue involves Apple Watch, Live Activity, StoreKit purchase, Calendar export, location, remote AI, or notifications

Purchases and Subscriptions

Apple handles One by One Pro purchases, subscription renewals, cancellations, and refund requests through the user's App Store account. Subscriptions can be managed from iOS Settings or the App Store account subscription screen.

Privacy

Device storage, iCloud sync, and remote AI processing are described in the Privacy Policy.